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Touch2Pay Offboarding

If you are a merchant requesting account closure, please complete the offboarding form below. Once submitted, our team will process the deactivation of your Merchant Identification Numbers (MIDs) and ensure all connected payment devices are fully disconnected from our systems. This step is necessary to securely finalise your account status and prevent any further transactions or device activity. 

Please ensure all outstanding settlements are complete before submitting this request to avoid delays. Our team will confirm completion via email once offboarding is finalised.

For multiple MID's, please upload these in excel file. 
Submit

Frequently asked questions

Here are some common questions about offboarding. 

We require the offboarding form to ensure we have written confirmation from the merchant, so we can securely deactivate your MID(s) and disconnect your devices. This protects you from unauthorized transactions and ensures a clean closure of your account.

Once we receive your completed form, we aim to process deactivations and device disconnections within 3–5 business days. You will receive an email confirmation once all actions are finalised.

In most cases, yes. Please refer to your original merchant agreement or device rental terms, as some devices are leased and must be returned, while others may be purchased outright. Our team will guide you on the correct next steps after you submit your offboarding form.