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Legal

By using this portal, you agree to the following terms and conditions. This portal is provided to facilitate the purchase of products, logging of faults, and access to technical support resources directly related to our company's products, applications, and services.

1. Access to Portal This portal is available exclusively to existing customers who have an active account. Customers are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their account. Unauthorized use of the portal or any associated systems is prohibited.

2. Product Purchases Purchases made through the portal are subject to our company’s sales policies, including pricing, availability, and applicable terms of sale. All purchases are final once confirmed, and refunds or returns will be handled in accordance with our return policy, available upon request or as displayed in the portal.

3. Fault Logging and Support Customers can log faults and access troubleshooting documents through the portal. Support provided is limited to our company’s products, applications, and services. The company makes no guarantees on response times, though we strive to resolve issues promptly. The portal is not a substitute for emergency services or critical support needs.

4. Invoices and Sales Orders Customers can view and download their own invoices, sales orders, and other financial records related to their account. It is the customer's responsibility to review these documents for accuracy. Any discrepancies should be reported immediately to our support team.

5. Confidentiality All information made available to customers through the portal, including but not limited to invoices, sales orders, tickets, and technical documents, is considered confidential and proprietary. You agree not to disclose, share, or distribute any information accessed via the portal without prior written consent from the company. Misuse or unauthorized disclosure of confidential information may result in legal action and termination of access to the portal.

6. Data Protection and Privacy We take the protection of your personal information seriously. By using this portal, you agree to the collection and processing of personal data as outlined in our [Privacy Policy]. The information provided within the portal is used solely for the purposes of fulfilling transactions, providing support, and managing your account.

7. Liability The company is not liable for any damages or losses incurred due to unauthorized access, misuse of the portal, or technical errors. The portal is provided “as is” and without warranty of any kind.

8. Changes to the Portal We reserve the right to modify or discontinue the portal at any time without prior notice. Continued use of the portal after changes are implemented constitutes acceptance of these changes.


Privacy Policy

1. Introduction We are committed to protecting your privacy and safeguarding the personal information you provide when using this customer portal. This Privacy Policy outlines how we collect, use, and protect your data.

2. Information We Collect We collect the following types of information when you use the portal:

  • Personal Information: Your name, email address, and contact details.
  • Account Information: Login credentials, purchase history, invoices, sales orders, and tickets.

3. How We Use Your Information We use your personal information for the following purposes:

  • To facilitate your purchases and provide support services.
  • To manage your account and provide access to invoices, orders, and support tickets.
  • To improve our products, services, and the functionality of the portal.
  • To communicate with you regarding updates or changes to your account or portal services.

4. Data Security We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Sharing of Information We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist in operating the portal and managing your account.
  • To comply with legal requirements or respond to lawful requests by public authorities.

6. Access to Your Data You can access, update, or delete your personal information at any time through the portal. If you wish to remove all personal data from our system, please contact our support team.

7. Cookies and Tracking The portal may use cookies or similar technologies to enhance your experience. Cookies help us improve the portal's functionality and track how it is being used. You can disable cookies in your browser settings, but this may affect your experience with the portal.

8. Data Retention We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

9. Changes to This Policy We may update this Privacy Policy from time to time. You will be notified of any significant changes either through email or a notification on the portal. Continued use of the portal after such changes are implemented constitutes your acceptance of the updated policy.

10. Contact Us If you have any questions or concerns about this Privacy Policy, or if you wish to access or update your personal data, please contact us at info@touch2pay.com.au

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